Privacy policy

Last updated: 16/10/2024

Our Contact Details

• Company name: Grotesque Ltd (dba Grotesque)

• Company number: 12533413

• Address: 14 Bolam Close, Manchester, England, UK, M23 0HZ

• E-mail: privacy@grotesque.ltd

The Type of Personal Information We Collect

Our policy is to collect as little information as possible especially from users who do not provide consent. If you do provide consent, we collect only the information necessary within the category you consented to.

From website visitors

Our website host needs at least your IP in order to serve you the website.

If you provide consent via our privacy notice on our website, we may collect the following information as part of our website analytics initiative to improve our services:

• Browser Information: Type and version of the browser used to access our website.

• Creator Event ID: Unique identifiers associated with the events on our website created by visitors.

• Current URL: The specific URL of the page that visitors are viewing on our website.

• Device Type: The type of device (e.g., smartphone, tablet, computer) used to access our website.

• Initial Browser/OS Information: The browser and operating system visitors used when they first visited our website.

• Initial Referrer URL/Domain: The URL or domain that referred visitors to our website initially.

• OS and OS Version: The operating system and its version of the device used to access our website.

• Path Name: The path of the website that the visitor has accessed.

• Referrer URL/Domain: The URL or domain that referred visitors to our website on subsequent visits.

From prospects

If you are a prospective client (as in you inquire with us about our services), we may collect the following information:

• Contact details (such as email and/or phone)

• Your full name

• Company affiliation

• Your role at the company

• Email address

From clients

If you become our client, we may collect the following information:

• Contact details (such as email and/or phone)

• Your full name

• Company affiliation

• Your role at the company

• Email address

• The payment information is collected and securely stored in accordance with regulations by Stripe, our payment processor. We do not have access to your payment information other than the last 3 or 4 digits of your card, if you have used your card.

How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by our clients or indirectly through our website’s operational tools (Framer, PostHog).

The information is used for business operations, customer service, and potentially for marketing purposes. We may share this information with operational tools as necessary. The lawful bases for processing this information under the UK GDPR are consent, contractual necessity, and legitimate interests.

How We Store Your Personal Information

• If you are our client, your information is stored in Notion our CRM, you can view their privacy policy here.

• If you are a website visitor, your information is securely stored in PostHog, our analytics tool and by our website hosting service Framer.

• We retain personal information until a user requests its removal.

• We restrict access to your personal information within our company. The staff that needs to access your information is bound by a confidentiality agreement.

Your Data Protection Rights

Under data protection law, you have rights including:

• Right of access: You can request copies of your personal information.

• Right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• Right to erasure: You can request that we erase your personal information under certain circumstances.

• Right to restriction of processing: You can request that we restrict the processing of your personal information under certain circumstances.

• Right to object to processing: You can object to our processing of your personal information under certain circumstances.

• Right to data portability: You can request that we transfer your data to another organization or to you under certain circumstances.

You can exercise these rights by contacting us at privacy@grotesque.ltd.

Withdrawal of Consent

If you wish to withdraw your consent for the processing of your personal data, you may do so at any time by clicking the “Manage your privacy preferences” link in the footer of our website. This allows you to adjust what information you consent to share with us.

Should you want to erase your data, please contact us directly at privacy@grotesque.ltd. Upon receipt of your request to erase your data, we will confirm and initiate the process to remove your personal information from our records in accordance with applicable data protection laws and our retention policy.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@grotesque.ltd. 

You can also complain to the ICO or your regional data protection authority if you are unhappy with how we have used your data. The ICO’s contact details are:

• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

• Helpline Number: 0303 123 1113

• Website: https://www.ico.org.uk